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FAQ's I'm not sure what model bag I have, how can I tell? First, make sure it's a genuine Boblbee backpack. On the inside of the hardshell at the top it should say 'www.boblbee.com' and in the lumbar curve on the outside of the shell it should include the words 'Made in Sweden'. A Megalopolis has hardware that looks like this My hardshell has a lot of scratches and scuffs. Is that OK? Yes! As long as your Megalopolis is functional you can trade it in. Cosmetic damage is no problem. If you are unsure about your pack just send a picture and the details to us at service@gogavingear.com and we'll let you know for certain if its acceptable. I have a Peoples Delite. Can I trade it in? Sorry, not at this time. We may decide to accept PD trade-in's in the future so be sure to check back. Or, email us at service@gogavingear.com and tell us you'd like updates on the Buy Back Program. My backpack is already packed up and ready to go. I don't need you to send me a box - where do I ship it to? Make sure to select the option "I don't want to wait for a box. I'll ship it myself" when you add the Bag Buy Back to your shopping cart. Please send your old bag to the following address: gogavingear.com 3015 E. New York Street Suite A2-177 Aurora, IL 60504 We suggest you use an insured and trackable method of delivery as gogavingear cannot be responsible for lost or damaged packages. How long will it take to receive my box, packing materials, and free mailing label? Boxes will ship by the next business day from our IL warehouse via UPS Ground and will take 1-5 business days to reach you. You can check the transit times here. Have a question not answered here? E-mail us
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